We want you to get the most out of your vacation, so we’ve eliminated the front desk and implemented keyless, digital self-check-in/check-out which makes for breezy arrivals and bon voyages, and 24/7 digital concierge via text/phone call for recommendations, support, and requests. If you decide you want to kick it old school, we can do that too. Let us know ahead of time and you can check in at our sister property a short 5-minute walk.

More details:

The day before your arrival check your texts and email with check-in steps. Once that is complete, on the day of your arrival, we’ll text and email your room number and key code once your room is ready (by 3:00 pm) and you can head straight there upon arrival.

Alternatively, you can also check in at our sister property, The Windsor Hotel located at 23 Albert Street (only a short 5-min / 450 m walk). Phone (519) 272-2581 or text +1 (226) 780-6978

Check-in is after 3 pm and checkout is at 11 am.

Book an early flight? Want to sleep in? We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Please text our concierge at +1 (226) 780-6978 to arrange luggage storage.

Bringing the wheels? The Stratford Hotel is located in the heart of Stratford. Parking spots are limited and we ask for a maximum of one vehicle per guest room.

A daily overnight parking rate of $20+tax applies. We encourage you to contact us at the time of reservation.

Our change and cancellation terms vary per type of booking. General T&Cs are below:

Standard Rate/Refundable Rate:

Free cancellation or modifications until 7 days prior to arrival (12:01 a.m. hotel local time/EST) to avoid a 100% penalty for the entire stay. Your credit card will be charged 100% of the entire stay 7 days prior to your check-in. In case of a no-show, early departure, or cancellation after the expiry of the free cancellation period, 100% of the entire agreed stay will be charged. No changes are permitted after the expiry of the free cancellation period.

Pre-paid/Non-Refundable Rates:

Once booked, this reservation becomes non-refundable. A 100% full, non-refundable prepayment will be applied at the time of booking. No changes are permitted, and no refund will be issued under any circumstances, including cancellation, no-show, or early departure. This reservation also is non-transferable.

We strongly recommend the purchase of travel insurance to assist in case of unforeseen cancellations. The Windsor Hotel cannot be made responsible for cancellations due to but not limited to family emergencies, health-related issues, changes in plans, airline schedule changes, or weather conditions.

No, we don’t have a lift/elevator. Rooms located on the main floor require no stairs. Access to rooms on the second floor does require steps that should be considered by guests with walking aids. Contact our friendly concierge in advance who will be happy to assist in assigning the best room based on any mobility challenges.