The Stratford Hotel is contactless and does not offer a traditional front desk. Our fully staffed 24/7 front desk at The Windsor Hotel supports The Stratford Hotel and can be reached anytime via the “Chat with us” button on your reservation confirmation email or phone for recommendations, support, and requests. 

To check in we offer two options.

Option 1: Contactless check-in via self-service key code 

48 hours before your arrival you will receive an email to check in online. We also require a credit card for incidentals before your arrival. Kindly call us at +1 519-272-2581 to provide credit card details at any time. 

Once online check-in is completed and we have a credit card on file, on the day of your arrival, we’ll email your room number and key code once your room is ready by 3:00 pm. You can head straight to your room upon arrival. Please ensure you have entered your correct email address and check your spam folder if you haven’t received an email by 3:00 pm.

Option 2: Private check-in at The Stratford Hotel between 3 pm - 6 pm Tuesday to Saturday only

If you decide to kick it old school, we offer a private check-in at The Stratford Hotel between 3 pm and 6 pm Tuesday to Saturday only. Guest must contact us via the “Chat with us” button or phone at +1 519-272-2581, 30 minutes before arrival. An associate will meet you at The Stratford Hotel main door entrance to check you in. 

Check-in is after 3 pm and checkout is at 11 am.

Book an early flight? Want to sleep in? We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Please text our concierge at +1 (226) 780-6978 to arrange luggage storage.

Bringing the wheels? The Stratford Hotel is located in the heart of Stratford. Parking spots are limited and we ask for a maximum of one vehicle per guest room.

A daily overnight parking rate of $20+ tax applies. We encourage you to contact us at the time of reservation.

Our change and cancellation terms vary per type of booking. General T&Cs are below:

Standard Rate/Refundable Rate:

Free cancellation or modifications until 7 days prior to arrival (12:01 a.m. hotel local time/EST) to avoid a 100% penalty for the entire stay. Your credit card will be charged 100% of the entire stay 7 days prior to your check-in. In case of a no-show, early departure, or cancellation after the expiry of the free cancellation period, 100% of the entire agreed stay will be charged. No changes are permitted after the expiry of the free cancellation period.

Pre-paid/Non-Refundable Rates:

Once booked, this reservation becomes non-refundable. A 100% full, non-refundable prepayment will be applied at the time of booking. No changes are permitted, and no refund will be issued under any circumstances, including cancellation, no-show, or early departure. This reservation also is non-transferable.

We strongly recommend the purchase of travel insurance to assist in case of unforeseen cancellations. The Windsor Hotel cannot be made responsible for cancellations due to but not limited to family emergencies, health-related issues, changes in plans, airline schedule changes, or weather conditions.

No, we don’t have a lift/elevator. Rooms located on the main floor require no stairs. Access to rooms on the second floor does require steps that should be considered by guests with walking aids. Contact our friendly concierge in advance who will be happy to assist in assigning the best room based on any mobility challenges.